IT Support Services II-Help Desk
$60,000–$90,000 year
RemoteGreenville, South Carolina, United States or New York City, New York, United States
Greenville, South Carolina, United States or New York City, New York, United StatesRemoteFull Time$60,000–$90,000 yearMid LevelBachelors DegreeLarge
Full TimeMid LevelBachelors DegreeLarge
Job Summary
The IT Support Services II role demands advanced technical support capabilities, with a focus on mentoring junior staff and managing complex IT systems and issues. Candidates should possess a Bachelor's degree in a relevant field and 3-5 years of experience in IT support, demonstrating strong problem-solving and communication skills.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 3-5 years of experience in IT support or system administration, preferably in a corporate environment
- Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications
- Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations
- Familiarity with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk)
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently
- Strong communication skills, with the ability to explain technical concepts to non-technical users
Desired Qualifications
- Experience with ConnectWise
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE)
- Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V)
- Knowledge of IT security practices and data protection regulations
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.